Tag Archive | Company

Staff Profile – Samantha Semczyszyn, Hospitality Services Coordinator



How long have you worked for the Young Centre and tell us a little bit about what you do.

I have only worked at the Young Centre since July so for 4 months. Seems like a lot longer.  My role is a mixture of working with Development on events, working with Les Louises (our café in the atrium) and with our various caterers at the Young Centre.

What has your job consisted of lately?

Lately it has been crazy with four openings, our fundraising gala “Soulpepper at Play” and the Global Cabaret Festival.  Last week alone I got to drive a car to run around and pick up supplies, cut out sparkly paper to make signs, hang out in the paint shop spray painting things (learning about painting safety), communicating with our event Chef and his team to make sure they were ready and had everything they needed, working with the production department to order everything we needed for both the Gala and Cabaret Festival and I just like being generally helpful where I can be, hopefully.

What if any kind of shows/productions/events have you been involved in outside of work?

Recently I helped one of my friends who is a director build a set for a short film he made.  I love building things!  In this case I might have lied and said I had “confidence with power tools”. Turns out that confidence and experience are TOTALLY different things but I still got to use a nail gun and a jig saw.  Here is a link to his short film: http://www.youtube.com/watch?v=S5BmrIjKrMQ

When you’re not at work, what are you doing?

Well, I just moved at the beginning of October. My folks recently came to visit from Vancouver and then all the events in October happened so I don’t even know what free time is anymore. I think I like to read.  I have these little stories I like to work on and I have an addiction to watching murder mysteries so sometimes I do that too.

What do you love about being a part of the staff at Soulpepper/Young Centre?

So many things.  The first thing I noticed when I started working here was there was A LOT of clapping. We are always clapping for someone or something. I wouldn’t have said it before but now I would say I’m amazing at clapping. It’s hilarious here, everyone is so weird so I spend a lot of time laughing. Everyone is so talented and good at their job so things always get done and get done right.  Even when you think there is no time left and “how is this possibly going to happen”, like magic, it’s done.  Everyone is so helpful; I have only worked here for four months so I have a lot of questions and it doesn’t matter who you ask someone will answer, find the answer for you or point you in the right direction.  Also it’s just a happy place to work, example right now: it’s cupcake week!  Every day we get pictures of kittens and there are so many accents. I don’t do accents but it seems everyone else does.

Staff Profile – Fernando Arriola, I.T. Manager


How long have you been at Young Centre and tell us a little bit about what you do.

I started 3 years ago. My first day was during the cabaret festival weekend, so it was a crazy day to start.  That day I met with my predecessor and I had a brief tour of the building and how the IT department was configured. From that day, I started working to bring our entire technology infrastructure up to date.

My work is basically providing technology tools to all my co-workers to make their daily tasks as fast as possible. These tools include the computers, the internet service, email and more.  Additional to all these, I look after our business engine called Tessitura.  Tessitura is the software that provides the platform to all our patron related services, including ticket sales and donations. With all the information generated in Tessitura, my job is also to provide hosting and web access from our customers to our websites. We currently have 3 main websites to accommodate the needs for Soulpepper and Young Centre patrons.

What has your job consisted of lately?

Recently we had the migration of our email server to Exchange 2013. This new configuration is helping users on their daily work by providing new tools to set meetings and reserving resources.  It also improves the web interface access, that now gives more storage and calendar options for users that connect remotely.

Simultaneously we implemented Endpoint protection as our malware protection software. This new software is very important to the IT department because we now have an improved console to monitor and resolve security issues such as a virus or spyware threat.

When you’re not at work, what are you doing? 

I like being outdoors, and my main interest is biking. Unfortunately I can’t ride my bike to work because I don’t live close enough but every weekend or summer afternoon I like to go for a ride on any trail. I prefer an off road trail inside the woods, but any waterfront trail is always appreciated.

Just recently I got my sailing license, so this is a new activity that I’m trying to master. I try to sail at least once a week, if the weather is good enough.  The weather is a major factor for sailing, too much wind, no wind, or thunderstorms could cancel my sail. I have a great time when I’m sailing. It’s very relaxing and takes my mind away from everything else, since I have to be very focused on what I’m doing at work. Regattas are the most exciting events on sailing, not only because you put to the test all your skills but because there will be a lot of traffic around you, so even right of way rules come into place. And above all, there are some great views from the lake that makes it a bit more special.

What do you love about being a part of the staff at Soulpepper?

It’s great to be part of this creative group of people. Everyone is always trying to excel on their area and that makes Soulpepper/Young Centre the great place it is. Being surrounded by all this art and culture brings the best of everyone and pushes the team to strive for higher goals.  Above all this, what I like the most of being a part of this organization is how we all affect thousands of people in a positive way each year by bringing entertainment to our community.